What is the return portal?
By registering your return online, you can track your return through the return portal.
You'll also receive updates on your parcel’s journey back to our warehouse and be informed when your return arrives at our warehouse for processing.
You can easily create a return label for yourself if you need a new one to return your items.
For all online orders: you have 100 days from the date you receive your order to return any items.
Please note that you can only register returns through the return portal for orders purchased online.
If you have more than one return parcel, you have to repeat Step 1 - 5 in the return portal and create one QR code per parcel.
If you return the goods using our return label, you will be charged an amount of 2.99 EUR, which will be deducted from your refund. We charge the costs of returning per order returned to us. You are responsible for the return of the item(s).
How can I register my return on the return portal?
There are just a few quick and easy steps to register your return online.
Step 1: Go to the Return Portal.
Step 2: Click on “Get started”, and input your Order Number, and any one of the following: Postcode, Email address, or Phone number
Step 3: Select the items you want to return and the reason for returning them
Step 4: Make sure all your personal information is correct
Step 5: Select ‘PostNL – Afdrukken in winkel’, and pick your nearest post office to return your parcel
Step 6: Save and show the QR code at the post office. You do not need to print anything.
Step 7: Drop your parcel off at your nearest post office, and remember to get a receipt as proof of having returned your parcel
You can track the progress of your parcel through the return portal by clicking on “Track my return” and inputting your order number.
Please note that “Received at local hub” means that your parcel is still in your country, ready for transit to our warehouse.
You’ll receive an automated email once your parcel has been scanned in the warehouse as a return.
Our customer service will gladly help you if you face any difficulties while registering your return through the return portal.